This is The Legend of Heroes: Gagharv Trilogy.

Ahead of the service closure in the Global and Asia regions, we would like to once again share details about the refund process.

Please check your game UID and nickname in advance, as these are required to verify your account for the refund.

Review the details below carefully.

We appreciate your understanding and cooperation, and we will do our best to support you until the end.

■ Refund Information Before Service Ends

1. Refund Schedule

· Request Period: September 25 - October 31 (KST)

· Processing: Refunds will be reviewed and issued sequentially after the request period ends.

2. Eligible Items

· Unused Blue Garnet

· Time-limited premium products with remaining validity (e.g., Passes)

· Unclaimed packages in the Storage

- Refunds for Blue Garnet will be calculated based on the remaining balance at the time of processing.

- Time-limited premium products will be refunded based on remaining days as of the service termination date.

- If an unclaimed item in your Storage is automatically refunded under the store’s policy, it will not be eligible for a duplicate refund.

3. Required information

· UID

└ To find your UID: Tap Profile (top left) → Character UID

· Nickname

· Server

· Most recent purchase receipt (from the respective store) or order number

- Please confirm and save this information before the service ends.

- The UID must belong to the Global/Asia account you are requesting a refund for.

- After the service closure, it will no longer be possible to check your UID or nickname.

- If the UID or nickname is incorrect, the refund may be delayed or not processed.

- Refunds are processed per account or per character (by server). For multiple accounts or characters, please submit a separate request for each one after confirming the UID, nickname, and server information.

4. How to submit a Request

· Refund application can be submitted through the link below:

└ [Submit Refund Application]

└ The refund form will become available once the request period begins after the service ends.

5. Important Notes

· Refund requests cannot be made after the request period ends.

· Please make sure to confirm and save your UID and nickname before the service ends.

· The company cannot be held responsible for any disadvantages caused by incorrect information.

· Refund eligibility is subject to each platform’s policy (Apple, Google, etc.). If a platform declines the refund, the company cannot provide separate assistance.

· If you do not request a refund, you may continue playing on the Korean region. However, accounts that request a refund will be suspended in Korea after refund processing.

└ Please note that if you are using the Global/Asia store, game updates and new installations will no longer be available after the service ends.